Terms of Service

  1. Booking

    1.1. Initial consultation will be arranged upon receiving an event request. Initial consultation is free of charge to discuss event preferences and requirements. 

    1.2. Following initial consultation an initial quote (please note: estimate only) may be requested. This initial quote will carry a $100 service charge which is payable prior to its provision. This charge will be deducted from the final event invoice if the event is booked before the quote expiry.

    1.3. All initial event quotes are valid for 14 days or unless previously agreed by Wild Jannali. 

    1.4. A booking deposit which will guarantee your event booking for the date provided. This amount will be 30% of the initial quote value and is non-refundable in the event of cancellation. This amount may be transferrable at the discretion of Wild Jannali. 

    1.5. Any booking deposit made after 14 days does not guarantee the event booking and must be confirmed by Wild Jannali.

  2. Event brief and Invoicing

    2.1. Once a booking deposit is taken, a full event floral brief will be prepared in consultation with the client and will include an invoice for the cost of each design as requested as well as additional labour charges and hire costs. These costs are liable to change up until 30 days prior to the event and are dependant on changes to the brief, flower availability and venue logistics. 

    2.2. 30 days prior to the event, a further 20% deposit will need to be paid and by the client to cover cancellation risk and consultation costs.

    2.3. Full payment of the balance due is required 14 days prior to the event to allow for the purchasing and preparation of floral materials. 

    2.4. It is the client’s responsibility to ensure that the venue has adequate electric, water and install time provided to Wild Jannali to fulfil the brief. Any additional additional costs stemming from the hiring of additional equipment or labour to provide the above services will be passed onto the client.

    2.5. Additional costs may be incurred during the event; such as additional installation and dismantling costs and/or any destruction or damage of hired equipment (unless by Wild Jannali). These costs will be further invoiced to the client and payment will require immediate payment. 

    2.6. Event sites that are outside of a 15km radius from Wild Jannali will be charged an additional $1.25 per km in travel fees for the return journey of servicing the event. The client will also be responsible for repayment of toll costs on Wild Jannali. These costs will be forecasted and included in the final invoice to the client.

    2.7. Once the brief is fulfilled, Wild Jannali are no longer responsible for any damage or changes made by the client, the event guests or venue staff. If possible, Wild Jannali will try to resolve any additional requests onsite however cannot guarantee fulfillment of all requests and may charge additional fees for such requests at their discretion.

  3. Cancellation

    3.1. All cancellations must be made in writing and sent to flowers@wildjannali.com.au.

    3.2. Cancellation up until 30 days prior to the event may be arranged at a cost of the initial deposit. Any additional deposits made will be fully refunded to the client and the event date will be fully surrendered.

    3.3. Cancellation within 30 days prior to the event will require forfeiture of 50% of the final invoice. If not already paid, this amount will require immediate payment.

    3.4. Wild Jannali reserves the right to cancel a booking at any time where the client has not met their payment or consultation requirements. Cancellations made by Wild Jannali will be provided in writing to the clients nominated email address. 

    3.5. All in briefs and invoices are for the individual event only. Contents of the brief may vary in price across events depending on floral and labour cost variability, business fluctuation or logistical issues around the date of the event.

  4. Payment

    Booking fees and deposits may be made via cash, credit card or bank transfer.

    Wild Jannali bank details:

    WESTPAC
    Name: Wild Jannali
    BSB: 032-059
    Account: 336939

    Reference: (Surname) (Invoice Number)

  5. Mother’s Day/ valentines day PREORDER CONDITIONS

    Pre order process By submitting the Wild Jannali pre-order form you are committing to Wild Jannali goods to the value of information provided within the pre-order data.  

    Whilst we try to accommodate any specific flower requests, our ability to provide may be inhibited by seasonal flower conditions, high-peak availability or quality control. If for any of these reasons we are unable to provide for your request, we will substitute alternative materials to equal or higher value to those requested by the orderer. 

    All pre-ordered flower arrangements are considered “florist’s choice” and wile we try to accommodate design preferences, we may not be able provide for them.

    If unfulfillment of flower preferences is known to Wild Jannali 48 hours prior to Mothers Day 2019, the orderer will be informed and will have the option for a full refund of any prepaid invices. Otherwise alternatives of equal or higher value will be used within the design.

    All prepaid invoices will be sent within 1-2 days of form submission. 

    Prepayment in full is required for confirmation of your order.

    Any prepay order unpaid for 48 hours prior will be forfeit by the orderer and any reserved materials may be reallocated by Wild Jannali. 

  6. ORDER DELIVERIES

    Deliveries take place between the hours of 2pm and 5pm daily. 

    Specific time requests are available and should be arranged by calling Wild Jannali on (02)9589 3176 or by emailing Steph at flowers@wildjannali.com.au. These may incur a slight increase in delivery fee at the discretion of Wild Jannali and depending on time of day/availability.

    All deliveries will only be delivered once. If there is no one to accept delivery, flowers will be left at the address in what seems to be the safest and discreet location in a hydrating vessel. Photo evidence will be taken of delivered flowers. Once delivered, Wild Jannali is not responsible for any damage or theft of goods.

    If an incorrect address is given or access is unsafe, the flowers will be returned to the Wild Jannali address and will be available for pick up. 

    Secondary delivery will be available only with a second payment of the full delivery fee. 

  7. CUSTOM ORDER DESIGN

    All orders are the design property of Wild Jannali and should not be used for resale, fundraising activities or advertising without the express permission of Wild Jannali management. 

    All unsolicited use of Wild Jannali products in a commercial sense will face formal prosecution. 

    Publication of Wild Jannali designs on personal pages and social media accounts is permissible. We do request our customers tag our Instagram handle (@wild_jannali) or Facebook page (Wild _Jannali) when published on these sites.

  8. Delivery Price Schedule

$5 Delivery $10 Delivery $15 Delivery $25 Delivery
Jannali Como, Oyster Bay, Sutherland, Kirrawee, Kareela, Bonnet Bay *All other suburbs within Sutherland Shire *St George suburbs